REFUND POLICY

1. Digital goods

Gems are digital content that is delivered to your game account immediately after payment. By completing a purchase you ask us to deliver the content straight away and acknowledge that, once delivery has started, you lose the statutory 14-day right of withdrawal for digital content.

2. When we refund

• Not delivered: if the gems do not arrive in your account within 24 hours of a successful payment and we cannot fix it, we refund the payment in full.
• Charged twice or wrong amount: duplicate or incorrect charges are refunded in full.
• Unused purchase: if you contact us within 14 days and none of the purchased gems have been spent, we refund the purchase.

3. When we do not refund

• Gems that have already been spent in the game.
• Accounts closed for breaking the game rules or the terms of use.

4. How to ask for a refund

E-mail [email protected] with your username, the payment date and the amount. We answer within 3 working days. Approved refunds go back to the original payment method; banks usually show them within 5–10 working days.

Please contact us before opening a dispute with your bank; most problems can be solved quickly.

5. Seller

CRYVON LTD · 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom